Contact Us

CONTACT US

CONTACT US INFORMATION

Mail to:           ArmaLite, Inc.

                        P.O. Box 299

                        Geneseo, Il. 61254

Phone:             1-800-336-0184  Toll Free

                        1-309-944-6939  Phone

                        1-309-944-6949  Fax

Hours:             Monday – Friday

                        8:00 a.m. – 4:30 p.m. (Central)

                        Closed Saturday and Sunday

When sending a firearm, please use:

            A.L. Inc.

            745 South Hanford St.

            Geneseo, Ill.  61254

Emails:

            Sales@armalite.com  (For sales info)

            Info@armalite.com (For technical info)

            emerickc@armalite.com (For law enforcement & military info)

            catalog@armalite.com (To request a hard copy catalog)

ORDERS ACCEPTED BY PHONE, FAX, MAIL, EMAIL, OR ON OUR WEBSITE

All payments should be by Visa, MasterCard, Discover, Cashiers Check, or Money Order unless company check or credit terms have been pre-approved by ArmaLite.  Illinois residents add 6.75% Sales Tax and provide State Tax Number.

You can email your order into us with your name, address, daytime telephone number, credit card number, expiration date and 3 digit security code on the back of the card.  We won't bill you until the product ships.

FFL HOLDERS

ArmaLite requires a current, hand-signed hard copy or faxed copy of your FFL before processing dealer orders.  Also, write your phone number and email address on your FFL before sending it in.  Please have your ArmaLite account number ready when ordering.  The second, third, and last five digits of your FFL number is your ArmaLite account number.

SERVICE AND RETURNS

Returns for any reason (including service, warranty, exchange, or refund) will not be accepted without a Return Material Authorization (RMA) number.  Please call 1-800-336-0184 Ext: 117 to receive your RMA number. The RMA form can be printed out by clicking on the link below. Returns for exchange or refund must be authorized by a RMA  and must be returned within 30 days of purchase.  Product that has been altered or modified  or that is sold “as is” or obsolete cannot be returned for any reason  Recommended return methods are UPS, USPS, and FedEx.  Note:  All returns for refund are subject to a restocking fee of 15% or $25.00, whichever is greater.  Shipping  charges are not refundable.  Shipping charges will be assessed on exchanged products and returns for service that are not covered under warranty.

Sample RMA form

SAFETY AND SECURITY OF YOUR TRANSACTIONS WITH ARMALITE

ArmaLite is concerned about the safety and security every contact and purchase that you make with us. We want to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying on any online venue, caution must always be practiced.

The overwhelming majority of online transactions are completed without incident. ArmaLite has developed the following guidelines to help ensure that your online shopping experience is safe and secure.

Protect your passwords.

• Always log yourself out when you complete an online session.
• Keep your passwords private. Anyone who knows your password may access your account.  Don’t write your passwords down where they may be found by others.
• When creating a password, use at least 6 characters--a combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. We also recommend that you change your password frequently.
• Avoid using the same password for multiple online accounts.
• Passwords are case sensitive. For instance, "abcdef9" and "ABCDEF9" are two different passwords. When choosing a password, remember the capitalization you use.

Be wary of unsolicited e-mail and telephone contacts.

• In the unlikely event that we have a problem with your personal or credit card information, we may contact you by phone or email.  If you receive a contact asking for personal information and you aren’t certain if it is actually ArmaLite calling, merely ask to call us back.  Get the name of our caller and call him back on the ArmaLite phone number.  Then you will be certain that you aren’t being spoofed.  If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to www.armalite.com and then to your account.
• If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request.

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